Shipping and Return Policies

Order Processing & Shipping Timelines

This business is a one-woman show - I work a full time job outside of making pottery, so I can't always get to the post office immediately.  Please allow me 3-5 days to get your order packed and to the post office.  Usually I'm too excited to receive orders and get them shipped out ASAP, but please understand I am not Amazon and I have a life :)  I usually go to the post office on Wednesdays due to my work schedule.

Whenever possible, I use materials I already have around in my packaging to keep business costs down.  Opening a box from me, at this time, is not fancy - but I haven't had a package break in 5 years, and it's working well!  You can expect paper grocery bags, paper towel tubes for reinforcement, newspapers, magazines, etc.  Everything is clean.


If something breaks in transit

This is INCREDIBLY rare because I package everything very carefully.  Nearly all packages I send out have insurance through the carrier.  IMMEDIATELY take pictures of the damage to the packaging, if you notice any prior to opening the package.  Then take pictures of everything inside and send them to me so I can start a claim.

As soon as pictures of the damage are received, I will issue you a full refund.  If you fail to send me pictures of the damage, and the window closes to make a claim, I cannot refund you.

If you decide you don't want the piece after receiving it and nothing is wrong

You get it, and it just isn't the piece of your dreams. I will accept a return, but you must inform me you wish to return the piece within 7 business days of delivery of the item.  I can't accept a return after this time.  I will provide you a return label, but your refund will be the purchase minus the original shipping cost.  I cannot provide you a refund if the piece comes back to me broken or damaged due to inadequate packaging.  Obviously, if the carrier grossly mishandles the package that is not your fault and I will just file a claim. I suggest using the original packaging.

Something goes wrong with the piece

This is also INCREDIBLY rare.  If you drop or break the piece, this does not count.  If you bump the piece against something and it breaks, this doesn't count. 

If something like the glaze flaking off, a giant crack developing up the side or in the bottom of the piece, or crazing of glaze developing happens, it's a fault in my production.  Faults in a piece due to carelessness of the user vs. production error are very different.  If it is determined it's my bad, I will work out a refund or exchange with you for up to a year after purchase.